ZetuShops

Return Policy

We want every purchase to feel reliable. If something is not right, use the process below to request a return.

Eligibility

  • - Return requests must be submitted within 14 calendar days from delivery date.
  • - Items should be unused, unwashed, and returned with original tags and packaging.
  • - Products damaged by misuse, alteration, or normal wear are not eligible for return.
  • - Hygiene-sensitive, intimate, and personalized items may be non-returnable unless defective.

How returns work

  1. 1. Open your order details and select Request Return.
  2. 2. Choose item(s), select a return reason, and add photos where applicable.
  3. 3. Wait for approval and follow pickup or drop-off instructions shown in your account.
  4. 4. After quality inspection, approved refunds are issued to the original payment method.

Refund timing

Card and mobile money refunds are usually completed within 5 to 10 business days after final inspection approval. Processing timelines can vary by payment provider and issuing bank.

Shipping fees, COD convenience charges, and other service fees may be non-refundable unless the return is due to seller error or a verified defective item.